For more information, see Can’t verify your subscription status | Acrobat, Trend Micro Antivirus. Trend Micro antivirus version 15 or earlier. Adobe recommends you update to the Trend Micro version 16 or higher.In these cases, Adobe Acrobat or Acrobat Reader could fail to open, crash, or displays an incompatible configuration dialog.įor example, Protected Mode is known to be incompatible with: In certain situations, Adobe Acrobat or Acrobat Reader experiences compatibility issues with anti-virus software when that software intercepts some system calls for the Adobe Acrobat or Acrobat Reader sandbox. By default, Acrobat Reader runs in Protected Mode.
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